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With Tenera Track + Chatbot

customers report:

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+40% Reporting Uptake

Especially for small or low-priority issues

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2x Faster Resolutions

For field-reported problems

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70% Fewer Missed Repairs

Thanks to automated logging + reminders

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Chatbot Reporting That Works Wherever Your Team Does

Submit issues via QR, email, SMS, or web. No apps. No logins. Just fast, flexible reporting that keeps things moving.

Used by 30+ building teams

Avg. report logged in under 1 min

Why Traditional Issue Reporting Falls Short

Managing repairs shouldn’t rely on sticky notes, inbox chaos, or “I thought someone else logged it.”

Common Problems:

Mobile staff and contractors can’t access desktop-only tools — and won’t waste time logging into clunky portals.

Desk-based ticketing systems don’t work in the field

Manual systems rely on individuals checking the right inbox — with no confirmation that anything was tracked or seen.

Emails get lost or sent to the wrong person

Reporting channels aren’t obvious, unified, or accessible — especially in multilingual or multi-site buildings.

Tenants don’t know how or where to report

There’s no quick, consistent way to report from the field — so small repairs go unlogged until they become big problems.

Staff forget to log minor issues
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Your Smart Maintenance Assistant. Built Into Every Workflow

The Tenera Chatbot connects your team, tenants, and vendors to your issue-tracking system — across channels they already use.

It Works Via:

QR & NFC Tags

Email Submissions

SMS (in Beta)

WhatsApp & Voice (Coming soon)

Benefits:

Auto-confirmation messages

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Sends reminders + updates

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Categorizes issues by type & location

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No apps or logins needed

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Built for Scale, Secured for Teams

  • No logins required for field or tenant users

  • Full audit trail & update history

  • Works with your existing tags, buildings, and users

  • Multilingual support for diverse staff/tenant bases

  • Full data control & export at any time

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Ready to Simplify How Your Team Reports Issues?

No apps, no installs, no training. Just one scan or email and your next repair is in motion.

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